You’re browsing our website, adding items that have caught your eye to cart, or recently placed an order, and now you have questions. Don’t fret — our team is here to assist. Here’s a round up of our most frequently asked questions to make the shopping experience easier for you. Don’t see your question here? Email us at email@example.com we would be more than happy to help!
We accept returns on unopened and unused products within 30 days of the purchase date marked on the packing slip enclosed with your order. We are unable to accept returns or exchanges on opened or used products. If you have any questions about our return policy or would like to request a return, please email us firstname.lastname@example.org.
Unfortunately, we are unable to accept returns for products purchased from one of our retailers. Please reach out to them directly for more information on their return policy.
Individual products from a kit and all bonus products are non-refundable and non-exchangeable. All qualifying orders placed during a gift with purchase promotion are final sale and may not be returned.
Shipping costs for returns are the responsibility of the buyer. We do not provide return shipping labels at this time.
We work hard to get orders out quickly so you can start enjoying your Fitglow Beauty products as soon as possible. Please allow 1 business day for processing on all orders. We are not responsible for any delays or cost in shipping once the package has been handed over to the shipping carrier.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number where you can check the status of when your package will be delivered. Please allow 24 hours after your package has been shipped to see an update in the tracking.
We now offer free shipping on all orders over $65. To qualify for free shipping, please ensure your order total is $65 after discounts have been applied. All orders under $65 will be charged a flat rate of $8.50.
Duties are typically not charged after the initial purchase. Unfortunately, duty or import fees are the responsibility of the buyer if charged as we cannot guarantee they will not happen.
We do ship our products internationally. Please email email@example.com with the country you would like to ship to and we will gladly let you know if we are able to ship to your country.
We are so sorry to hear you still haven’t received your package! We know how excited you are to receive your new products. Sometimes the shipping carrier will scan your package before the package has been delivered. We recommend allowing a few days before contacting us or the shipping carrier to allow delivery to be reflected accordingly. In the case you’re unable to find your package, we recommend checking with your neighbours as sometimes packages are delivered to a neighbour's house or mailbox by mistake. We are not affiliated with any shipping carrier so please contact them directly with any questions regarding lost or stolen mail.
We would be happy to make changes to the shipping address on all orders that have not yet shipped. Please email us at firstname.lastname@example.org with your order number and the correct shipping address you would like your package to be shipped to. Unfortunately, we are unable to make any changes to orders that have already been shipped.
Oh no! We are sorry about the inconvenience. You are important to us and we do everything we can to check your order prior to shipping. If you have received an incorrect product or your order is missing an item, please email us at email@example.com immediately and we will do our best to resolve the issue. Please include your order number and pictures of the incorrect product(s), if applicable. If your order is missing an item, please contact us within 48 hours of receiving your package so our team can further assist.
Oh no! We are so sorry to hear your item(s) arrived damaged. Please contact us immediately at firstname.lastname@example.org after receiving your package so we may look into this for you and further assist.
We may be able to add something to your order if your order has not yet shipped. Please make sure to email us at email@example.com with your order number and the changes you wish to make. Unfortunately, if your order has been shipped we cannot make any changes to your order and ask that you place another order with the new items you wish to order.
Discounts and Promotions
Welcome to the Fitglow family. You can sign up for our newsletter for an exclusive discount code sent directly to your email. There are several ways you can sign up. There is a pop-up that prompts you to sign up for our newsletter as soon as you visit our website or you can sign up on the footer of our website under ‘newsletter sign up’. When you sign up, you will receive your welcome code via email with a 15% off code that you can use on your first purchase! Happy Shopping!
Discount codes included in a previous order or newsletter will have an expiration date listed. If you have any questions regarding specific discount codes, please don’t hesitate to reach out to us.
Unfortunately, only one discount code can be used per order and cannot be combined with other promotions.
Please email us at firstname.lastname@example.org with your order number and the code you would like to apply to your order and we will gladly let you know if your discount code is applicable to add to your order.
Thank you so much for expressing interest in Fitglow Beauty. We do have a program for licensed estheticians, MUAs and cosmetologists. Please email email@example.com a copy of your business card, website, email, company, proof of licensing. Applications are continuously reviewed and processed. If you qualify for a pro discount, our team will get you set up in our system. We look forward to receiving your email!
Products and Product Recommendations
Unfortunately, limited edition products will not be restocked once they sell out. Other restocks will be announced via our newsletter. Make sure to sign up for our newsletter at the bottom of our website to be the first to know of new restocks and launches.
We know you’re super excited for your favourite product to be restocked. Now, we’ve made it easy for you to know when your go-to goodies are back. There will be a ‘sign up to be notified’ section on each sold out product where you’ll be able to enter your email to be notified once items are back in stock.
We would love to help recommend some skincare products that we think your skin would love! Please email firstname.lastname@example.org with all the information you would like us to know about your skin type. Please include:
- What skin type you have - If your skin is sensitive or reactive - What your main skincare concerns and goals are - What climate you live in
We have a complexion matching tool on our website where we will gladly color match you for foundation and concealer. For your convenience, here is the link: Fitglow Complexion Match